Hotel Policies

Please review our comprehensive policies to ensure a smooth and enjoyable stay at Lumin Hotel.

Booking & Reservation Policies

Reservation Confirmation

All reservations must be confirmed with a valid credit card or full payment.

Booking confirmation will be sent via email within 24 hours
Reservation is not guaranteed until payment is processed
Special requests are subject to availability and cannot be guaranteed

Check-in & Check-out Times

Standard check-in is 2:00 PM and check-out is 12:00 PM.

Early check-in available from 12:00 PM (subject to availability)
Late check-out until 2:00 PM (additional charges may apply)
Express check-out available through our mobile app
Valid government-issued photo ID required at check-in

Age Requirements

Guests must be 18 years or older to make a reservation.

Minors must be accompanied by an adult
Additional documentation may be required for international guests
Group bookings may have different age requirements

Payment & Cancellation Policies

Payment Methods

We accept major credit cards, debit cards, and bank transfers.

Visa, Mastercard, and local bank cards accepted
Payment in Nigerian Naira (₦) only
Bank transfer details provided upon booking confirmation
Cash payments accepted at the hotel (subject to availability)

Cancellation Policy

Free cancellation up to 24 hours before check-in date.

Cancellations within 24 hours: 50% of first night charged
No-show: Full first night charged
Peak season may have different cancellation terms
Group bookings subject to separate cancellation policies

Refund Policy

Refunds processed within 5-7 business days to original payment method.

Refund amount depends on cancellation timing
Processing fees may apply for certain payment methods
Refunds for service issues handled case-by-case

Guest Conduct & Safety Policies

Guest Behavior

All guests must conduct themselves in a respectful and appropriate manner.

Disruptive behavior may result in immediate eviction without refund
Damage to hotel property will be charged to the guest
Illegal activities strictly prohibited
Quiet hours: 10:00 PM - 7:00 AM

Security & Safety

Hotel security measures are in place for all guests' safety.

24/7 security personnel on duty
CCTV monitoring in public areas
Room key cards required for elevator access
Emergency procedures posted in each room
Safe deposit boxes available at front desk

Visitor Policy

Visitors must be registered at the front desk and accompanied by guests.

Visitor registration required with valid ID
Visitors allowed between 8:00 AM - 10:00 PM
Maximum 2 visitors per room at any time
Overnight visitors require additional payment

Hotel Amenities & Services

Dining Services

Restaurant and room service available with specific operating hours.

Restaurant: 6:00 AM - 11:00 PM daily
Room service: 24/7 (limited menu after 11:00 PM)
Special dietary requirements accommodated with advance notice
Outside food and beverages not permitted in restaurant areas

Fitness & Recreation

Fitness center and pool available to all registered guests.

Fitness center: 24/7 access with room key
Swimming pool: 6:00 AM - 10:00 PM
Children under 16 must be supervised in pool area
Proper attire required in all recreational facilities

Business Services

Business center and meeting rooms available for guest use.

Business center: 24/7 access
Meeting rooms: By reservation only
Printing and fax services available
High-speed WiFi throughout the hotel

Special Policies

Smoking Policy

Lumin Hotel is a non-smoking facility.

Smoking prohibited in all indoor areas
Designated smoking areas available outdoors
Smoking in rooms results in ₦50,000 cleaning fee
E-cigarettes and vaping also prohibited indoors

Pet Policy

Pets are not permitted except for registered service animals.

Service animals welcome with proper documentation
Emotional support animals require advance approval
Pet fee of ₦10,000 per night for approved animals
Guests responsible for any damage caused by animals

Noise Policy

Quiet hours enforced to ensure all guests' comfort.

Quiet hours: 10:00 PM - 7:00 AM
Excessive noise may result in room change or eviction
Events and gatherings require prior approval
Sound equipment rentals available for approved events

Liability & Insurance

Hotel Liability

Hotel liability is limited as per Nigerian hospitality laws.

Hotel not responsible for personal belongings left in rooms
Safe deposit boxes recommended for valuables
Travel insurance recommended for all guests
Hotel not liable for acts of nature or force majeure events

Guest Responsibility

Guests are responsible for their actions and belongings during their stay.

Report any damages or issues immediately
Secure personal belongings at all times
Follow all hotel policies and local laws
Responsible for actions of all registered guests and visitors

Quick Reference

Important information at a glance

Check-in/Out

2:00 PM / 12:00 PM

Cancellation

Free up to 24 hours

Smoking

Non-smoking facility

Quiet Hours

10:00 PM - 7:00 AM

Questions About Our Policies?

Our team is here to help clarify any questions you may have about our hotel policies.

Emergency Information

Emergency Services

199 (Police)

199 (Fire)

199 (Medical)

Hotel Security

Dial 0 from room phone

24/7 Front Desk

Nearest Hospital

University of Port Harcourt Teaching Hospital

5 minutes drive